At your difficult time, it's important to know that the firm you are choosing represents the highest of standards and professionalism. By the very nature of their association with ODFSA, they have shown their deep compassion towards attaining the highest standards for their families and communities. Their constant dedication to keeping themselves up to date on all of the latest legislative, consumer protection, advanced learning and caring practices is why you can choose an ODFSA Member firm with confidence.
The strength in membership comes in the form of strength in numbers. ODFSA represents a coalition of professional family owned funeral homes who believe that a solid future for funeral service is based on the collective insight and dedication from caring professionals. This unified voice helps to shape and provide the professional standards that families and communities count on in their time of need.
Who To Call First
Whether you received a 2 a.m. phone call with news of an unexpected death or shared your loved one's final moments of a long illness, your initial reaction to the death was likely shock. It doesn't seem to matter how prepared we are - or aren't - a loved one's death often leaves us feeling numb and bewildered. If you're responsible for making the funeral arrangements or executing the will, shock and grief can be immobilizing. Even simple decisions can be overwhelming.
Making the first phone calls
What to do first depends on the circumstances of the death. When someone dies in a hospital or similar care facility, the staff will usually take care of some arrangements, such as contacting the funeral home you choose, and if necessary, arranging an autopsy. You will need to notify family, friends and clergy. It may be easier on you to make a few phone calls to other relatives or friends and ask each of them to make a phone call or two to specific people, so the burden of spreading the news isn't all on you. If you are alone, ask someone to keep you company while you make these calls and try to cope with the first hours after the death.
Call a funeral director
Whatever the circumstances of death, one of your first calls should be to a licensed funeral director. We are here to help you:
Call the employer
If your loved one was working, you'll need to call his or her employer immediately. Ask about the deceased's benefits and any pay due, including vacation or sick time, disability income, etc. Ask if you or other dependents are still eligible for benefit coverage through the company. Ask whether there is a life insurance policy through the employer, who the beneficiary is and how to file a claim.
Call the life insurance company
Look through the deceased's paperwork for the life policy. Call the agent or the company and ask how to file a claim. Usually the beneficiary (or the beneficiary's guardian, if a minor) must complete the claim forms and related paperwork. You'll need to submit the death certificate and a claimant's statement to establish proof of claim. Remember to ask about payment options. You may have a choice between receiving a lump sum or the having the insurance company place the money in an interest-bearing account from which you can write checks.